Name*  
  Address*     Date*
  Contact*     E-mail*
 
ASSESSMENT OF THE ORGANISATION
  
IN COMPARISON WITH OTHER SUPPLIERS, OUR COMMPANY IS:
IMPORTANCE
ASPECT
QUESTION
Poor
Ok
Satisfactory
Good
Very good
Much worse
Not as good
The same
Better
Much better
 
 Very  important
PRODUCT INFORMATION
 Do you receive information to help you make optimum use of our products?
 
 Quite  important

Do our offers include all the data you require?
 Important Are our information catalogues adequate?
 Not very  important Do you think the technical details included are useful?
 Not important  at all  
   
 Very  important
PRODUCT QUALITY
 Do our products live up to your expectations?
 
 Quite  important How would you rate the consistency of our product quality?
 Important How would you rate the duration of our products?
 Not very  important Do you think the components used are of a high enough quality?
 Not important  at all How would you rate the quality improvements of our products?
     
 Very  important

QUALITY OF DELIVERY

 How would you rate our commitment to respecting delivery dates?
 
 Quite  important Do our invoices and delivery notes include all the information you require?
 Important Do you think our packaging is adequate?
 Not very  important Do you think the paint finish is adequate?
 Not important  at all How would you rate our delivery times?
     
 Very  important
TECHNICAL ASSISTANCE SERVICE
 How would you rate the number of visits made by our sales rep to your company?
 
 Quite  important How would you rate the warranty period offered by our company?
 Important How would you rate our response time?
 Not very  important How would you rate the technical capacity of our service?
 Not important  at all Does our sales rep respond swiftly to your needs?
     
 Very  important
PRICE
 How would you rate our prices?
 
 Quite  important How do our conditions of payment suit your needs?
 Important How would you rate the speed of our response to a request for a quotation?
 Not very  important  
 Not important  at all
   
 Very  important
ATTITUDE
 Are we there when you need us?
 
 Quite  important Do our staff respond swiftly to your needs?
 Important Do our initiatives respond to your complaints?
 Not very  important How would you rate our flexibility in relation to unexpected requirements?
 Not important  at all  
   
 Very  important
ENVIRONMENTAL PERFORMACE
 What do you think of the information provided about the Glual Hydraulica´s policy?
 
 Quite  important How do you assess the environmental commitment acquired by Glual Hydraulica?
 Important Do you think that Glual is respectful to the environmental standards of your company?
 Not very  important How do you assess the environmental performance of people displaced to your facilities?
 Not important  at all What is your global level of satisfaction with our company?

GLUAL-COPYRIGHT 2019